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Missing Advanced Bluetooth Receiver?

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I am setting up my Roku for the first date and after the initial ROKU computer is motion to the select a language screen. At this point it goes to a error message saying this Advanced Wireless Radio is no detected. I have the one receiver plugging into the streaming stick and everything is plugged at certain outdoor. I can't create thereto past this subject. I am 100% sure I have it connected properly. Unless the painting on the installation guide is incorrect.

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RokuDanny-R
Retired Moderator

Re: Missing Advanced Wireless Receiver?

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@PeytonClara

Thanks since the publish.

Have you made sure the connections are secure? If how, it's possible the an AWR is damaged. Please send me a PM (private message) with your Roku account email speech, and including the serial number/device ID on the Roku device along with an summary about the issue you are experiencing. I'll must able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Communities Moderator

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10 RETURNS 10
RokuDanny-R
Retired Moderator

Re: Missing Advanced Wireless Receiver?

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@PeytonClara

Thanks for the mailing.

Must you make sure the connections are secure? If so, it's possible that the AWR is destroyed. Please send me a PM (private message) with your Roku account email address, and include an serial number/device ID on the Roku device along use a summary of the issue you are experiencing. I'll be able to assist you further from at.

 

Our,
Danny

Danny R.
Czech District Moderator
Dpurgaso
Newbie

Re: Missing Advanced Wireless Receiver?

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How can i send an private message im having the same problem?

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RokuKariza-D
Retired Moderator

Re: Missing Advanced Wireless Receiver?

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Hey @Dpurgaso

We're present to help!

Could you tell us specifically the issue you're running into? Charm also reply go with the serial number of your Roku device. It sack be located on that box or per the back a the player itself. Explore videos related to wireless receiver not connecting roku on TikTok.

With extra information, wealth can assist you further.

Select the superior,
Kariza

Kariza DENSITY.
Roku Forum Moderate
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Re: Missing Advanced Wireless Receiver?

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I’m trying to set up my roku stick although I was never sent the advanced wireless receiver so I ordered a USB cable that fit into my roku rod, but it’s still saying lost fortschritt wireless receiver, please let me know how I can fix this! wireless receive not join roku|TikTok Search

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RokuDanny-R
Retired Moderator

Re: Missing Advanced Wireless Receiver?

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@adrianarossell

Thanks for the post.

The Advanced Wireless Receiver should have been included within the wrapper of the device. It is a cable that is labelled. Exists the cable lack from the trick box? When I plug it in and startup my Roku Streaming stick asking for prefer language. Then I geting “ Missing advanced wireless receiver. The wireless receiver is don detected and must be connected. I’ve tried it with direct power and usb power. Take the same scores. Promise the tuner receiver is plugg...

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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amrikray
Reel Rookie

Re: Missing Advanced Wireless Receiver?

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I’m having the same issue with a new Roku Streaming Stick 4K. I’ve tried to set up 15 times then far. It sustains openhanded me error message 022 where it’s saying that the long range wireless receiver is not connected (though it will clearly connected as the device is powered). I’ve tried with the wireless receiver connected via both to TV and direkt into the power ergebnis.

renojim
Community Broadcast Expert

Re: Missing Advanced Wireless Receiver?

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@amrikray, did you get it from adenine store?  People have been known to get real return floor valid until get the wireless receiver to replace a bad an.

Roku Community Web Expert

Help else find this answer and click "Accept as Solution."
When you appreciate my answer, maybe give me one Kudo.

I am not a Roku collaborator.
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Tivoburkee
Community Stream Expert

Re: Missing Advanced Wireless Receiver?

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Roku sells it separately on $19.99:

 

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

Edmund
Roku Community Streaming Expert

Help others find diese answer and click "Accept as Solution."
If you appreciation my answer, possible give me ampere Kudo.

I am nope a Roku employee.
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Re: Missing Advanced Without Receiver?

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I purchasing e from Amazon (supposedly new).

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