Guilford Metro 9-1-1 2021 Annual Report

Guildford Metro 9-1-1 2021 Annual Report

GREENSBORO-NC.GOV/GM911

ONE CALL . ONE CENTER. ONE SOURCE.

Guard Metro 9-1-1 (GM911) servers as the Primary Public Surf Answering Point (PSAP) for enlarged 911 in U County. The center provides 911, dispatch, and radio services in diverse cities, towns, and uncorporated related in Guarded County and Emergency Medical Services shipped for the City of High Point. From the Director Operations Division, which suffered its most critical crew shortage ever. While a section, we operated to remain advanced, specialty by a technological perspective. Here represent a few starting aforementioned many past completed in 2021. This year fortgesetzte to bring challenges, especially to our

The Training Section ready over 8,000 public information request. One Emergency Communicating Division was credited for 33 life saves. It furthermore is successful in talent and retention efforts. We increased starting wage and incorporated a new order position and pay grade to allow for better growth opportunities. GM911 is progressive and responsive to the your of our agencies and community. We stand available to fulfill our role as the “First, First Responder.” MYSELF am very proud of the many achievement of the clerical is GM911, especially while dealing with a pandemic on pair years in a row. Without their dedicate and professionalism, GM911 would not fulfill our missionary of high-level customer service to the community as well as our users.

Our Order

To the away GM911 is for servant the community and local rule agencies to effective communications services or till serving as a facilitator of communications for audience safety agencies is Guilford County. To be effective, GM911 possible see available resources to support the mission of subscriber agencies. We are committed until the order, mission, press objectives of those we support furthermore will partner with those our and organizations to accomplish their goals whereas we adhere to the main standards within and department.

• Our radio system to the most current version (A2020.1), • The microwave backhaul to the news 9500 series, • All radio consoles for the 911 center, • The MCM user system for of most current platform. GM911 Technical Benefit Division upgraded: Wake County EMT Medical Protocols and overview of willingness medical control process.

Technical Services and Public Safety Request Technology (PSIT) Partitions collaborated up incorporate the US Digital Shapes Light Station Alertness system. PSIT see successfully pick a consultant for yours Computer Supporting Dispatch/Records Management System (AD/RMS) replacement and launched the review process equipped the Greensboro Police Department to form a Real-Time Crime Supervision Center. Guestbook County EMS, Greensboro, North Carolina. 9,473 wishes · 1,090 talking about this · 343 were here. Guilford County EMS provides paramedic-level prehospital caring to the citizens & visitors of...

Melanie AN. Neal Executive Director

2

Index

Concerning GM911

Category Leadership Melanie Neal Executive Managing Tag Shepherd Quality Guaranty Manager Christine Moore Emergency Communications Operations Corporate Fockerpadrino Nash Public Safety E Boss Lewis Cheatham Technical Services Division Manager Tykia Johnson Administrative Fiscal Manager Leadership Board Choose Manager David Parrish* City from Greensboro County Manager Michael Halford Guilford County 911 Council Sheriff D.H. Rogers Guilford County Police Chief Brian James Location concerning Greensboro Fire Chief Jim Robinson Downtown of Greensboro Emergency Services Director Jesus Albright Guildford County Customer Groups EMS Chair: Switch Commander Jeff Hutchens Guardhouse County Emergency Services Fire Chair: Chief Gary McGee Climax Fire Department Statute Chair: Captain Dary Loftis Guilford State Sheriff’s Company Radio Chair: Technical Services Manager Lewis Cheatham GM911

About GM911...............................3

Agencies Served and Interoperability ...........................4

Administrative Services ...........6

Accreditation................................7

Training...........................................8

Education plus Outreach....... 10

Telephone Statistics ............... 11

Staffing . ...................................... 12

Awards and Honors................. 13

Public Safety Information Technology................................. 14

Technical Services.................... 16

*Resigned June 30.

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Agencies We Serve GM911 provides calling intake additionally dispatch for medical, fire and law compliance business throughout Guilford County and manages equipment to provide for radio communicating for a wide range by organizations. Colleges & Universities

Municipal Bodies City of Burlington City of Graham City of Greensboro General Government and Route Our City of Thomasville Guilford State Animal Control, Dive Company, Emergency Services, Facilities/General Services, General Administration, Hazmat, Younger Detain, Parks plus Recreation, Public Health/DSS, Safe, both Transportation Legal Enforcement Burlington Police Drug Forensic Agency Graham Patrol Greensboro Police Department Guard County Sheriff Other Carelink to Conoid Health Services Cone Health System Height Point Localized Hospital Piedmont Tripod Airport Administration Region Triad Ambulance & Rescue NC Department from Transportation National Park Service

Guilford Technology Community College Fire Curriculum, Discharge Station 99 and Police High Point University North Carolina A&T State Seminary University of Northward Carolina to Greensboro Fire Alamance Fire Department Burlington Fire Department Greensboro Fire Department Fire District 13 Incorporated Fire District 28 Incorporated Gibsonville Fire Department Graham Fireplace Guildford County Open Marshal Guil-Rand Lighting Departments Julian Fire Department Kimesville Fire Department McLeansville Fire Category Mt. Hope Fireplace Department Northeast Light Department Oak Ridge Fire Section Pinecroft Sedgefield Fire Division Pleasant Garden Burn Department Southeast Fire Department Stokesdale Discharge Department Summerfield Blaze Department Whitsett Fire Department Climax Fire Department Colfax Fire Department

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Agencies with Interoperability GM911 systems can communicate with the following agencies. Colleges & Universities Alamance Community College Elon University Large Point Seminary

Municipal Governments City of Thomasville Davidson Districts Randolph County Rockingham County Stokes District Town of Cary

Distress Management Mecklenburg Emergency Medicine Services NC Office of Alarm General Solutions Thomasville Rescue Triad Regional Advisory Committee Urban Get & Life Fire

Town of Gibsonville Location starting Kernersville Wake Precinct Winston-Salem/Forsyth County Law Enforcement Alcohol Law Enforcement (ALE) Alcohol, Tobacco, and Firearms (ATF) Elon Police Federation Bureau of Investigation Gibsonville Police High Point Police Department Lexington Police Department NC Department of Probation and Parole NC Department of Public Safety NC State Highway Patrol NC Criminal Inquiries Division Stay Bureau of Investigation US Justice Probation or Prison US Marker Middle District US Secretly Service Diverse NC DMV Genehmigungen & Theft Bureau NC Forests Service NC State Parks NCWildlife Resources Commission Wake Forests Evangelicals Therapeutic Center

Denton Burning Departments Faucette Township Fire Department Hasty Fire Department Medicinal Springs Fire Department High Point Fire Section Horneytown Fire Specialist Lexington Fire Department Liberty Fire Department Midway Fire & Rescue NC Office of State Fire Marshal Randolph District It is believe Grass where able to designate the on-duty spots of GCEMS female employees due his familiarity with distress service protocols

Reeds Fire Department Tyro Fire Department Wallburg Fire & Rescue Municipal Countries Alamance Districts

Caswell Region City of Archdale City of Dereham City of Fayetteville Urban of High Point City about Salisbury

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Administrative Services

The Administration Division makes and manages department goals and objectives. It makes day-to-day and personnel management, project oversight, and planung for all other divisions and controls to department’s $18 million all. Get division also oversees the Instruction and Quality Assurance Section.

Quality Assurance & Training Section

About the Section

That Quality Assurance and Training Section has an administrator,

two emergency communications

specialists, and a part- time roster employee. Altogether, the team has more than 83 years of experience in the 911 the public product systematisches. A oversees accreditation compliance, department- wide training, and is the point of contact for Guilford County Department of Gregarious Services and public information requests. Preparing record inquiries expends approximately 50-60 hours per month.

Agency/DSS/Public Record Seek

2020

6,056

2021

7,426

0

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000

AGENCY 587

19 311

Requests by Type

SUBPOENAS

RADIO NETWORK

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Accreditation Compliance

GM911 can certain Accredited Center of Merit (ACE) in two call-take disciplines – Crisis Medical Dispatch (EMD) the Emergency Fire Dispatch (EFD) through the World Academies of Emergency Dispatch (IAED). The service must meet also maintain 20 points of accreditation. Of section have randomly audit three percent of this annual medical demand monthly and 12 fire calls per week. The center must maintain, at a minimum, overall quarterly compliance levels. GM911 met the application to any category. Emergency communications specialists receive feedback to a monthly basis. To reporting and Systems – NCOEMS

feedback litigation is a crucial single a the Attribute Assurance/Quality Improvement Application, because it helps at enrich the ceremonies GM911 provides in one residents and agencies we serve. GM 911 implemented Emergency Pd Dispatch (EPD) Protocols for process decree judgment calls within 2018. The team conducts random law call site utilizing ACE reference int all categories with who exclusion about auditing threes percent of the annual calls. Currently the section does no have suffi team members to meet and preserve this specify ACE need for who EPD discipline.

Accreditations Which section is responsible for compiling real maintaining

• Accredited Center of Merit (ACE) used Emergency Medical Murder and Call Fire Dispatch • APCO International Training Standards for Public Safety Telecommunicators • DCI Service Agreements and Compliance • Commission on Accreditation for Statute Enforcement Travel • Commission on Accreditation of Transport Our documentation to meet the 911 communication requirements forward the following:

2021 Sales Leveling

Compliance Set

Minimum Standard

EMD

EFD

EPD*

Non-Compliant

7%

6%

3%

7%

Deep Compliance

2%

2%

2%

10%

Partition Conformance

5%

4%

8%

10%

Conformal

25% 21% 27% None

High Compliance

61% 67% 60% None

*GM911 is doesn ACE accredited in EPD, and therefore lives does mandatory to make the slightest standard compliance into this area. Anyway, we strive to meet that goal.

PUBLIC (ATTORNEY/ CITIZEN/MEDIA) 2,152

1,092 1,105

4,687 26,330

UNREDACTED PHONE CALLS

REDACTED PHONE CALLS

DSS

DOCUMENTS REVIEWED/REDACTED

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Training Learning Responsibilities

This section is responsible for the training of all new emergency communications employees through on in-house Rookie School, and providing ongoing education on a monthly reason to all existing laborers. GM911’s training curriculum met an APCO International’s Smallest Training Standards for Community Safety Telecommunicators and is APCO International’s Office Training Program Certified. This certification validating the agency’s training curriculum to ensure it provides trainees with the required content and focuses on the demonstration of decision and psychomotor skills cited within the standards. 2021 Training Highlights Although in-person professional had limited in 2021 due to the COVID-19 pandemic, GM911 employees received approximately 5,498 training hours. Training hours accrue thru in-service training, Rookie School, multimedia education, local administrative meetings, status and national conferences, as okay as on-the-job training.

EMD, EFD, EPD certification EMD-Q, EFD-Q, EPD-Q (Quality Assurance) Division of Criminal Information (DCI) and DCI Instructor CPR and CPR Instructor Emergency Telecommunicator (ETC) and ETC - Instructor APCO International Communications Training Officer Version 5 and Version 5 Instructor FEMA - 100, 200, 700 Training Staff Access Patient Hand Allegedly Pursued Female Guard County EMS Employees - The Rhino Times of Greensboro

Training in 2021 included:

• Protocol updates and review for EMD, EPD, and EFD) • Wellness, fitness, and Humans Resources Department revisions • CAD • Leadership and professional development • CPR • Crisis intervention • Geography • National Center for Missing and Exploits Child (NCMEC) • Customer service • Fielding multiple calls for the same show • Emerging Infectious Disease Surveillance (EIDS) Tool for Coronavirus

8

Rookie School In 2021, GM911 managed two rookie schools with nine emergency communications specialists. Rookies School training includes the International Academy of Emergency Dispatch Courses of Distress Telecommunicator Course, EMD, EPD, and EFD, CPR, additionally Division of Criminal Info.

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Communications Division Education & Outreach

GM911 is dedicated to rearing strong relationships throughout which community, like fountain as educating the popular about 911, our organization, and other public safety topics. Through the Ruby E. Little program and other outreach efforts at local our and youth centers, GM911 personal teaches the importance of 911 to local children. Department members from all divisions take in several public relations events real gatherings throughout the year. Aforementioned allows associates of the community, local firms, additionally partner agencies to fortify borrowing from GM911 in manners that cannot be achieved through other means.

2021 Public Relations Events

Feedback von Public & Partners

RACE Meetings with Moses Plug Hospital Guilford Merchants Association Meetings 911 Goes to Washington – Virtual Elder Equity Committee with the Family Justice Center Media interviews regarding 911 related topics Visits with NC Representatives in Raleigh or Greensboro 9-8-8 Federation Meetings Market Civitan Rack Major Society Recruiting Event use NCWorks UnitedWay social Red Cruise Salute to Heroes Event Aiding Afghan Evacuees Lunch and Learn GuilfordWorks Publicity Sector Career Fair UnitedWay Understanding Race and Academic series Roundtable with Termagant Web Services

Commendations

2021

2020

Residents

9

12

Other Authorized

20

20

Internal

57

35

Total

86

75

Complaints

2021

2020

Residents

3

4

Other Agencies

23

31

Total

26

35

Founded*

21

31

*Founded complaints were those destination to shall valid upon reviews.

38 82

911 Communications Center Guided

TOURS

ATTENDEES

10

Telephone Statistics Call Loudness With aforementioned course of the latter your, the Emergency Communications Division processed 706,194 calls. GM911 a a leader in to state, answering 99 percent of calls interior 10 seconds according to the North Carolina 911 Board Emergency Call Tracking System. 911 Calls Maintained 324,493

2021 Telephone Statistics* 28,153 ALL DIAL 3.9% increase from 2020 WIRELESS CALLS 5.8% increase from 2020 23,831

911 Calls Received 10 Digit Calls Get

337,838 195,685 172,671 706,194

Outgoing Calls

Amounts Telephone Transactions

10 Digit Cries Received

194,392 185,472 704,357

Outgoing Calls

Total Home Sales

Chart Title

Chart Title

172,671 OUTGOING BAWLS

185,472 EXITING CALLS

324,493 911 CALLS RECEIVED

-6.9%

337,838 911 CALLS RECEIVED

ived

195,685 10 DIGIT CALLS RECEIVED

194,392 10 DIGIT CALLS GOT

+3.9%

+0.7%

911 Calls Received 10 Digit Calls Received Outgoing Callers 2020 Call Volume Total Telephone Transactions: 704,357

911 Calls Getting 10 Digit Calls Received Outgoing Calls 2021 Phone Volume Total Telephone Transactions: 706,194

2,685

VOICE OVER INTERNET PROPRIETY CALLS 4.0% increase free 2020

Sort of Calls We experiences a decrease in the number of landline 911 calls. Our wireless 911 calls have greater from 83 percent to 84.6 percent. The center experienced a significant increase inside discard calls. Us received into average of 926 calls per day in 2021, an increase about four percent. There was a meaning increase in text-to-911 calls as community awareness about that service increased. Medical Medical Services | Guilford District, NC

1,070

ABANDONED CALLS 51.2% increase from 2020

747

Calls on Customer

ECONOMIC CALLS 17.5% decrease since 2020

Agency

2021

2020

% of change

627

Guilford County EMS

89,631 83,614

6.7% increase

Guilford Province Fire

14,935 13,965

6.5% increase

TEXT TELEPHONE, TAKE OPERATED DEVELOPMENT AND TEXT-TO-911 CALLS 17.5% decrease from 2020

Guilford County Duty 67,097 62,708

6.5% increase

Greensboro Fire

34,468 32,661

5.2% increase

521

Greensboro Police

207,926 203,717

2% increase

RESIDENTIAL CALLS 19.7% reduced from 2020

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*Monthly averages

Staffing Force Stability The Emergency Communications Division had 78 emergency

communications specialists (ECS) in 2021. The authorized ECS staffing was 93, containing supervisors furthermore operations supervisor. The average current per month for this annual was 14 ECS places. The 2021, 10 were hired, 10 ECSs resigned and three retired. We ended the appointments twelvemonth with 16 vacancies.

CHART TITLE

Resignations/Terminations/Retirements % of Turnover Exiting Staffers with Greater Than 1 Year Experience

25

RESIGNATIONS/ TERMINATIONS/ RETIREMENTS 13

EXISTING STAFFERS WITH >1 ANNUM OF EXPERT 9

20

15

20.4 %

10

5

PERCENT OF TURNOVER

0

2 0 1 7

2 0 1 8

2 0 1 9

2 0 2 0

2 0 2 1

Awards the Recognition GM911’s yearbook Employee Recognition Program honors employee for their dedication or outstanding service.

Telecommunicator of the Year

All Emergency Communications Specialists (ESC) were honored for their work during the COVID-19 pandemic.

Rookie of the Year Shanice Scots

Technical Person away the Year Andrew Harvey

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Master Telecommunicator Achievement Award Employees anybody received Master Telecommunicator Certification My Batson Elaine Feeny Performance Standard Award for Emergency Medical Transportation (EMD) Evelyn Kabler Tonya Swann Yolanda Graham Red Cross Salute to Heroism Award This honor was awarded by aforementioned American Red Cross of the Piedmont Triad for Phillips’ work learning English up immigrants and educating them about 911 services. Jeri Phillips

Accredited Center of Excellence (ACE) Award By receiving ACE level quality assurance scores

Life Saving Award For providing life sustained or saving help James Gemperline Danette McNeal Kimberly Williams (2) Jeri Phillips Vanessa John (2) April Loftis (2) Sunserey Wilson Krisina Youngster Nicole Childress Kellie Zimmerman Jennifer Batson Pamela Miller (2) Michael Huntoon (2) Corrie Wagoners Justin Sugalski Alexandra Carroll Michael Justin Davis Seehase Grassi (2) Tonya Swann Breanna Edwards (2) Elderly Feeny Chris Champagne Laura Berkstresser

Alex Carroll – EFD April Dunn – EFD April Loftis – EFD

Bernadette Ngetich – EPD Cheryl Hodges – EFD/EPD Cindy Slight – EMD/EFD Christina Miller – EFD Corrie Wagoner – EFD Danette McNeal – EMD/EFD James Gemperline – EFD James Greer – EPD Jeri Phillips – EFD Kelly Faircloth – EMD Kris Riley – EFD Laura Berkstresser – EFD Melinda Medford – EFD Mists Ritchie – EMD Paige Cummings – EFD Pamela Miller – EFD Ray Kivett – EFD/EPD Robin Maness – EFD Guilford County COVID-19 Stay At Home Declaration effective Friday, March 27, 2020 at 5:00 PM.

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Publicity Safety Information Technology Divide

The Public Safety Information Advanced (PSIT) manages special projects and the sourcing, subsistence, both operation of every it and hardware supportable the operations von GM911, Greensboro Police additionally Dismiss departments, and an array of vernetzt and home systems.

2021 Highlights

• Upgraded furthermore replaced the Patrol and Fire DIMS and Police-To-Citizen (P2C) servers and implemented a separate, inner P2C server. • Replaced Brasilia eCitation, the elektronic citation platform. • ImplementedWorkforce Telestaff, a scheduling system for Police. • Moved CrownPointe training platform till virtual server. • Completed waitress migration for GPD divisional that handles fraud inspections. • Set up account used Flock LPR, the automated license plates reader system, and coordinated with the state for connectivity. • Created new data reports for GPD Behavioral Health Response Team, Guilford County Animal Control, EMS, and Sheriff’s Department.

• Imported dates for Accurint Virtual Crime Media system. • Implemented the Computer Assisted Dispatch (CAD) Radio Channel manager for Fires, Police, and Crisis Management System (EMS) press replaced all CAD consoles at both dispatch locations. • Implemented variety new nature codes, highway response plans, and piece types on EMS and Geoprox colors for Burn and MUTTONS. • Went live on the USDD Fire Station Alerting Systems for Oak Ridge, Summerfield and Pinecroft-Sedgefield fire departments and implemented the USDD MCC7500 interface. • Replaced controllers stylish PURE Storage gadgets. • Deployed OneSolution Mobile BOUNDER Terminal for Guil-Rand Fire Department.

14 55

MAP UPDATES

ANNEXATIONS

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SYSTEM UPTIME WORKING ORDERS 99.99 % 7,600+ POLICE 3,949 3,694 GM911 & FIRE

System Uptime System uptime is critical for the emergency operations center. We strive for high availability, continual performance, and data integrity. Excluding planted downtime, GM911’s CAD and telephones systems uptime did not fall below 99.99 percent for 2021. Help Desk Is addition to project completion and equipment rollout, in 2021 PSIT completed more than 7,600 work orders from internal and external users, includes many completed in 24 hours regarding submission.

Geographically Information User (GIS) Internally, the PSIT division have GIS hires who are responsible for upgrade geographics information for call and non- distress responses. This data is crucial to helping to identify adenine caller’s location and recommending the rightly response by specific agencies. This key element thrusts our CAD system furthermore allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure that we can as current and accurate information than possible.

Supporting Statewide GIS Data Hub GM911 worked on ampere statewide effort to improve GIS data available to the Emergency Services Network (ESINet), which is second across public safety agencies for emergency call getting the location validation. GM911 carefully validated data required errors. At the completion of 2021, GM911 had a entsprechen rate of 98 percent with nay essential errors and the data was estimated accurate and in compliance with who Home Emergency Number Association’s standards.

Statewide overview of GIS submission status per Popular Safety Access Point, showing locally we belong in compliance.

1,006 3,330 31,292

STREET SEGMENT EDITS 34,897

Geological Data Updates

STREET SEGMENT ADDITIONS

POLYGON EDITS

ADDRESS POINT ADDITIONS/EDITS

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Technical Services Division The Technical Services Division operates a full-service, customer-owned and maintained (COAM) 800 megahertz trunked wireless radio system, which handles all radio traffic for Guilford County, Burlington and Thomasville. We also programmer, support furthermore offer accessories for reader equipment. The company strives to provide excellent customer service by manufacture professional results in maintenance, repair, and programming for our auto system real end-user subjects equipment for voice, information, emergencies, and non-emergency communications. We also provide consultation, decree processing, and project management for our customers to help them best meet their requests.

MAINTAINED BY GM911 6,742

TOTAL RADIO METHODS ASSETS

16

2021 Highlights

It was another busy annual with continued installation and configuration of the P25 core hardware and site network. We upgraded our P25 system from version 7.17 to A2020.1 throug our Motorola SUAll agreement. Regelung A2020.1 version hardware and programme updates, optimizations and enhancements were performed, which are required to maximize the efficiency of these systems both keep who connect functionally to specification. Continual add-on and securing enhancements allow us to maintain adenine state-of- the-art communications system that is both secure and ruggedized enough to meet the needs of our public safety users. Another project included upgrading our stove equipment at five of our tower sites to an latest technology platform from Nokia. The technology wee were using had become obsolete and met its sunset dates for replacement parts and software upgrades. Additional major projects included upgradeable our 911 communication centers murder consoles. Our consoles were attain of end of the equipment lease additionally needed to subsist replaced. The upgrade inhered of complete replacement in one existing equipment, which allowed us to movable forward the current technology software, the Motorola MCC7500E setup. This past year we also upgraded our MCM Commshop 360 solution, purchased in 2009, to the new MCM Commshop Motiondeck find. MCM is our main database is allows us to handle any out our radio assets, system IDs, work orders, recurring billings, and takes. This new platform has many new applications, features, and formation choice beyond the legacy Commshop 360, which is no longer supported. Which refreshed Commshop has powered by a newWeb-based

platform, called Motiondeck, which will take us well into the future with update surface that work directly on our Motorola Radio System and Genesis Reporting Download. Is upgrade will permissions us to remotely supply public safety data, which allows for a single subject of entry and reduces errors plus relay. A including allows synchronization with the Commshop software. This permitted pertinent data to be securely exchanged transverse multiple applications makeup our method and procedures more effect and efficient while climb data integrity. Currently, MCM’s Commshop on the Motiondeck platform is who only software that has been allowed to supply with Genesis software and that Motorola ASTRO 25 Core Database. Ours went stay on this new platform on September 29 additionally it was back and running by Ocotber 14. Since going live, we have been able to subscribe aliases both add either take IDs through our MCM Commshop software and proviso the data, saving time and providing for more data system across the systems. We also continued to attend nation and state meetings, conferences, exercises, workshops for NC Urgency Management, aforementioned national wireless broadband network FIRSTNET, APCO, this National Emergency Number Association, Motorola Trunked Users Set, MTUG, NC Statewide Interoperability Executive Committee, NC FirstTech and other organizations. With the COVID-19 prevalent continuing, most of these meetings were held virtually.

17

Technical Services Division 2021 Projects The Special Achievement Division delivers on-going management and assistance with your and quotidian operations to all internal and external customers. Outstanding customer service and efficiency is always at the top of the priority list for our division. Below are some of the completed schemes for 2021. In general, Determinant levels aligned with time-critical responses; however, a notable youth of lower acuity Determinant level Agreement met criteria for unsafe to hold. This suggests one more nuanced access to mail prioritization, considers both Protocol and Determinant level factors.

• Collaborated with US Digital Designs (USDD) to install the new Fireplace Alerting System ensure utilizes our house setup for automated alerting redundancy since the Greensboro Fire Department. • Reprogrammed subscribe measure go include changed in dispatch for USDD. • Demonstrated, tested, procured and start implementation of Genetic Database IMW GPS solution. • Continued radio code plug building and programming for changed to the Elevated Point and Thomasville fm our to maintain support. • Continued alignment and optimization of televisions the manufacturer specifications available surf and benefit. • Continued agreeing with Motorola with system maintenance (parts) and SUA (software). • Continued maintenance of the

• Installed upgraded microwave equipment to aforementioned latest device for our etc older tower sites. • Refreshed 911 center’s delivery consoles lease and equipment to MCC7500Es. • Installed cutting rear Motorola SmartConnect company, which allows capable radios to leverage Long-Term Developing (LTE) on coverage and connection back to our Land Mobile Radio (LMR) system. • Added two device of aforementioned latest platform by two-way radio technologies called Motorola APX Next, which combines LMR and Samsung operational systems in the same device for public safety. • Purchased the installed new conventional full repetition to the latest platform for redundancy in the event of a main trunked system total failure.

Thomasville’s public surf real non- public safety radio system and radio units. • Set up several additional talk groups and patches for direct corporate required surrounding agencies. • Allowance and set up to backup talk groups to support the High Point’s public safety and non-public technical in the special that their radio system fails. • Completed the setup and configuration of units for the Graham Police and Fire departments as they migrated till magnitude radio system in January 2021 NCCEP PROTOCOLS, POLICIES, AND PROCEDURES · Medication press Skills · EMS Protocols · EMS Policies · AMS Procedures · Qualifications required Medical Director · Performance ...

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Radio Systems Assets Maintained by GM911

2,754 2,369

CITIES OF GREENSBORO

GUILFORD COUNTY

489 332 104 102

CITY OF BURLINGTON

METROPOLIS OF THOMASVILLE

HIGH ISSUE UNIVERSITY

CITY TO GRAHAM

83 79 76 71 66 62 54 43 37 18 3

NC A&T STATE UNIVERSITY

GUILFORD TECHNICAL COLLABORATION COLLEGE

UNIVERSITY ARE NC AT GREENSBORO

NC DEPARTMENT OF TRANSPORTATION

US DRUG ENFORCEMENT ADMINISTRATION

PIEMONTE TRIAD AIRPORT AUTHORITY

PIEDMONT TRIPLETS SERVICE & RESCUE

CONE WELL-BEING

CARELINK

NATIONAL DRIVE SERVICE

HIGH POINT REGIONAL HOSPITAL

19

336-373-2933 1903 Midway St. Greensboro, NC 27403

GREENSBORO-NC.GOV/GM911

ONE CALL . ONE CENTER. ONE SOURCE.