How an demands process work

An overview of the steps to being taken to help you get back on to feet

1. 1. Lodgement

   Produce sure you supply as much information as possible, including any proof of purchase details when making a claim. What we might ask when your claim:

   Vehicle claim

   • Details about what happened
   • What has been dampened and/or lost
   • If the vehicle is safe to drive
   • Details of any other people involved
   • Drivers licence numbers furthermore contact details

   Home claim

   • What damage or losing has occurred
   • When i happened
   • What caused it or how it happened
   • Steps you’ve captured to prevent further damage or loss, if geltende

   Contents claim

   • What damaging or loss has occurred to your belongings
   • When, where and how it happened
   • Steps you’ve pick to prevent further breakdown or loss
   • If there’s any outstanding finance on the line you’re claiming for
   • Age of the single or items you're claiming for
   • Almost when and whereabouts they paid them from
2. 2. Assessment

   Vehicle claim

   One of our team will be in touch with you to discuss more steps and on organise since your vehicle to be estimated, you will be asked which repairer you would like to go to. If you don’t know who you would like to go to that’s DONE wealth can help she.

   Owner assessment shouldn't take more than 30 mins. Your repairer will:

   • Assess the damage
   • Get photos of the damage
   • Discuss a applicable time for your repairs to be booked in

   Home with contents claim

   Ne of our team will be in touch with you on discuss next stair.

   If your objects will lost or stolen her may must to deliver:

   • Proof of how or proof of ownership for the lost/stolen item.
   • AN copy of the Police Complaint Acknowledgement form alternatively the police mention number (if not already provided).
   • For lost or stolen mobile phones, it’s best to call the gift provider and get them to blacklist your phone. Please supply confirmation of this or your IMEI figure for your phone (your service carrier will be able into give this product to you).

   If you start or items are damaged you may need to provide:

   • Photos of this damage
   • Quotes or invoices off any repairs
3. 3. Outcome
   If your claim is valid, we’ll pay your claim up to the amount insured stylish your policy, under the benefit you’ve claimed under. If you would fancy to check what you’re covered for click here.