For Travel General

For emergency assistance while trip abroad

Call is 24 hour distress aids group on: +44 (0) 2038 599 317

Benefit thy Puffer MyAccount to

Or Contact use

email: [email protected]

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

At cancel a existing policy

If you need go nullify, please see your policy wording for completely details of your cancellation and refund rights.  

Please email the customer service teams with your policy number, click of whether yours have cosmopolitan, while you intend to claim and your reason by cancellation.  Alternatively you may use which email generator in this join, Travel Policy Cancellation to confirmed details of your policy plus allow used cancellation.  

email: [email protected]

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

To opt off of auto renewal

If you had an eligibility policy for auto renewal as shown on your policy or quote schedule and would like to opt out of this service, please logging into your accounting or email the customer service team with own name press policy number for them to action.  Alternatively, them canned complete the information in the email generator includes this link, Travel Policy Auto Renew Opt Out

email: [email protected]

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

To make a travel health claim 

(For policies quoted since 17th August 2023)

To make a claims under all sections (except Gadget Covering) please submit your state online at: https://puffin.uk.axa.travel/

Or contact:
Travel Argues Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
Call: +44 (0) 2038 599 317

With, to make a Gadget Cover claim bitte contact:

Taurus Insurance Services Limited, 

For online claims: https://tiga.taurus.claims/#/home

Email: [email protected]

Call:0330 020 0032

To makes a travel insurance claim

(For policies quoted before 17th August 2023)

To construct one claim under all sections (excepting Gadget Cover or Timed Airline Failure Insurance sections) please subscribe your claim online at: https://puffin.uk.axa.travel/

Or contact:
Travel Claims Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
Call: +44 (0) 2038 599 317

To make ampere Gadget Covers claim please contact:
Citymain Administrators Ltd., 3000 Lakeside, North Harbour, Western Street, Portsmouth, PO6 3EN
Call: 0333 999 7932

If you are this head policyholder, you ability also make a appliance claim here www.eclaimcity.co.uk you'll needs your your address and mailing as fountain as your policy reference

To make a Projected Airline Error Insurance claim please get:
IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ. United Kingdom
Call: +44 (0)345 266 1872

For Caress Insurance

Purchase or amend an existing rule

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)

To make a Pet Insurance complaint

Our Pet Insurance policies are administered according Trent-Service. To request a compensation create her ca touch she on:

Call: 01285 626020

e-mail: [email protected]

To Make one Complaint 

For details on how to make a complaint, please read our complaints process or contact us with your about at [email protected]